HSBC continues to have issues with security.
From Computing.co.uk:
HSBC has infuriated some its internet banking customers with its new secure log-in keys, which were introduced this year in an effort to improve security.
The bank started rolling out the credit-card-sized security keys, which generate a unique PIN each time a customer logs on to their online account, back in March. Since then, Computing has received numerous complaints from readers who say the system is flawed.
While they get kudos for the attempt, they failed in the execution phase. They missed the part where everyday humans need to use this system. With online banking if you don’t make it accessible to even the lowliest mouth breathing customer you will be on the receiving end of their wrath. A horrible catch 22 scenario.
So, how will they tackle the issues?
The spokesperson added that HSBC is already looking into replacing the system.
Giving up so soon?
(Image used under CC from Will Survive)
