Search CIO [dot] com has a five step process to move your firm towards an ITIL framework.
“While technology certainly helps automate ITIL processes, it can’t ensure a successful and sustained ITIL implementation. Neither can the mere definition of those processes. A shift in organizational culture is necessary so that stakeholders and employees modify their behaviors and actions as appropriate to implement the best practices described by ITIL and make them an intrinsic aspect of day-to-day operations.”
I’ll leave it to you as to whether or not these 5 steps will help. For the full posting follow the link below.
[tags]ITIL, Security Culture, ITIL Process[/tags]