After having run it’s course with Heidi and the phone support I was directed to the Apple store. Now, I should point out that as much as I’m annoyed by the random shutdown crap I’m pleased with the customer support. I booked my appointment for the genius bar and had a seat at 6pm. I waited for 10 minutes before they called my name. I smiled and placed my MacBook on the bar. Lee frowned and looked at me matter of factly and said “random shutdown?” Well, the upside is he knew what was going on. I gave him my case number from having dealt with Heidi. He typed it in and after a moment of two he said that “we’re going to have to replace the logic board.” He went into the back room and found that they currently had none in stock.
Ah Crap!
Well, he was able to order a board for me and it will arrive in a couple days. To Apple’s credit they were very accomodating and understanding about the problem while seeming mysterious as to the root cause. They did offer to swap out my machine for a new one but, I wanted the one I have but, FIXED. So, I should receive the call on Tuesday or Wednesday next week that the board is in.
The entire visit only took 15 minutes. Not all that bad (could have been soooo much worse).
In the meantime I’ll be spending my time reading the other horror stories and feeling a little bit better. Apparently, I don’t have it nearly as bad as most. At least mine will stay powered up for roughly 30 minutes before taking a nose dive.
Here is the Apple Support page link for the MacBook problem. Brief…very brief.
[tags]MacBook, RSS, Apple Store, Apple Support[/tags]