I have been an Oakley customer for years now but, I’m starting to have MAJOR second thoughts. I purchased a pair of Oakley eyeglasses (Blender 2.0) in January and I had to take it back to the optometrist twice to have the frames fixed when they cracked. Just this evening it happened again.
The flaw that has become my albatross is in the frail plastic joint on the arm. The roaring piece of crap is painful to have to contend with.
The first time I took these in to have them fixed the clerk shook his head and said, “yes, this is a known problem”. When the plastic cracks the tension is shot to hell and the glasses will not sit on my face properly. The shop had them fixed and I assumed (foolishly) that the new pair would be better. It was not. The next two times that they broke I was not doing anything to them other than opening the arms to put them on my face. These are sub par crap from a vendor that I have otherwise had a satisfactory opinion of. This has gone beyond silly as the new owners of the shop where I purchased them said it was “not their problem” and I “should have been more careful”. Needless to say I will never shop at Envy Eyewear on Queen Street East in the Beach area of Toronto, Ontario, Canada.
I would love it if someone from Oakley would contact me. I just want glasses frames that aren’t so bloody fragile.
[tags]Oakley, Oakley Glasses, Sub Par Glasses, Customer Dissatisfaction[/tags]
Clearly Oakley has problems with the frames that you are currently wearing. Have you had problems with other Oakley products over the many years that you have been wearing their glasses? If this is your only negative experience, why not simply seek a refund or credit and try a different style of Oakley frames.
I would ask for a refund but, I have the unpleasant aspect of a new owner for the shop that I purchased my glasses from. They claim that this is not their problem. For the most part this posting was out of sheer frustration as I broke them last night. Today, I need them for my conference. I will look a little odd as I’ll have to use my sunglasses (also prescription) to see.
thanks for the comment.
cheers
Contact Oakley directly. Their customer service is excellent. I lost a pair of Oakley juliets in the sea after the arm snapped and after some to-ing and fro-ing by email they sent me out a brand new pair.
Hello,
I’m Gerry.
Just saying hey – I’m new.
@Gerry
Hey. Welcome.
hey! i know exactly how you feel! I have the exact same pair and it just broke this morning!! GAh its so annoying!! You wouldn’t happen to have a spare right arm would you???
Same story. I had a pair that both arms broke at the join. First the left and after the right one. Shop replace the first one on warranty, second one broke after 14 months. They didn’t want to replace the second time because the one-year warranty was over. I did complained but no result. I had to go directly to Oakley to get my glasses replaced. They were out of my current color, but I was happy with the new one.
The last incident was in january 2008. Last night, my baby girl grabbed my glasses on my face and again, they broke at the same weak pivot point.
Going back to the shop tomorrow get them fixed. I’ll keep you posted.
@JF
I finally lost all semblance of patience and good grace. I really like Oakley but, those glasses cost me too much time and money. Well, I went and did something drastic.
I got my eyes lasered a couple weeks ago. Now, I’m 20/20.
Bought a pair of Oakley “gas can” afterwards and they’re holding up better. It’s a shame I never got my money back for all the pain and suffering caused by those wretched glasses.
Good luck tomorrow.
I found this page when I was trying to find out how to fix my Oakley Blender 2.0 glasses. I have been having them for 2 years. The right arm just broke this morning. This was the second time it broke. The first one happened when they still on warranty. I got them replaced. So I don’t know what to do now since they are no longer on warranty.
tks for the effort you put in here I appreciate it!