Not being a Blackberry user (strictly by happenstance, I’d love to have one) I missed the outage that occurred on Monday. This is not the first time there has been a large scale Blackberry outage. Almost a year ago the RIM network suffered a significant outage leaving a large swath of customers in the dark. Regarding Monday’s outage,
From Tech World:
“RIM is continuing to investigate the exact cause” of the outage, the company said in a statement Tuesday. Late Monday it apologised for any inconvenience caused by the incident, which left customers throughout North America without current email for about three hours starting around 3:30 pm Eastern Time.
It was the second major outage in less than a year for the popular mobile data service, on which about 12 million subscribers depended at the beginning of last December. The previous problem, which occurred last April, was caused by a minor software upgrade that went awry, followed by a failed switchover to a backup system, according to RIM. The company said soon afterwards that it had identified “certain aspects of its testing, monitoring and recovery processes that will be enhanced” as a result of the failure.
I hope that the RIM crew are having a better day today.
[tags]RIM, Blackberry Outage, Blackberry Network Collapse[/tags]
Dave,
I know that I was greatly affected by it as well as the 56 other BB users in my corporate environment. Blackberry has no way of alerting its users to any outages without either A) browsing to their website, B) getting an email passed down from the carrier or C) calling it an waiting on hold for 45 minutes to get someone who can tell you that they’re “down”. They didn’t even alert users when the service was restored. Kind of scary if you ask me. But hopefully they’ll get better at it. It’s not like they have a whole lot of competition.